Frequently Asked Questions
Everything you need to know about shopping with Vixen Brand.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please visit our returns portal to start your claim.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our pieces are designed for a tailored, true-to-size fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer Buy Now, Pay Later options via Klarna and Afterpay.
Are your materials ethically sourced?
Yes, Vixen Brand is committed to sustainability. We partner with certified manufacturers who prioritize ethical labor practices and use high-quality, durable fabrics.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You have a 60-minute window after checkout to modify or cancel your order by contacting our support team.