Returns & Exchanges
At Vixen Brand, we want you to feel confident and empowered in your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Please ensure items are free from makeup, perfume, or signs of wear to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undisturbed.
Ship It Back
Affix the prepaid shipping label provided via the portal to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing